Which procedure to follow when an SBP Smart block pins breaks quickly?

You ordered Smart Block Pins (SBP) from Anemo and they broke very quickly.

Please find below the steps to contact Anemo and the solutions that will be offered.

1- First, you must contact Anemo with the following information:

    SBP reference and lot number
    Order n° and delivery note n°
    Quantity of broken ball lock pins
    Pictures
    Videos if possible
    Conditions of use of the ball lock pin
    Position of the ball lock pins and the forces experienced by the cutting axis
    Maximum information on the mechanical/vibratory and thermal stresses experienced by the spindle

2- Upon receipt of the above information, we will quickly carry out an initial assessment.

3- Broken pins must be returned to us for the second examination.

4- After assessment, we will organize the replacement of the pins with the appropriate correction or we will offer you a more suitable solution.
   

Depending on the conclusions of the expertise, production costs may be requested from you to replace the pins.